Privacy Policy

Background
Rockwood Composites Limited understands that your privacy is important to you and that you
care about how your personal data is used. We respect and value the privacy of everyone who
interacts with us (including customers, suppliers, trade contacts, etc.) and will only collect and
use personal data in ways that are described here, and in a way that is consistent with our
obligations and your rights under the law.

1.Information About Us
Rockwood Composites Limited
Company number 7325480 (England & Wales)
Long Road, Paignton, Devon TQ4 7BB, UK
+44(0) 1626 240026
info@rockwoodcomposites.com / www.rockwoodcomposites.com

2.What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected,
how it is held, and how it is processed. It also explains your rights under the law relating
to your personal data.

3.What is Personal Data?
Personal data is defined by the Data Protection Act 2018 (the “GDPR”) as ‘any
information relating to an identifiable person who can be directly or indirectly identified
in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be
identified. Personal data covers obvious information such as your name and contact
details, but it also covers less obvious information such as identification numbers,
electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.

4.What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This
Privacy Notice should tell you everything you need to know, but you can always
contact us to find out more or to ask any questions using the details in Part 11.

b) The right to access the personal data we hold about you. Part 10 will tell you
how to do this.

c) The right to have your personal data rectified if any of your personal data held
by us is inaccurate or incomplete. Please contact us using the details in Part 11
to find out more.

d) The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose
of any of your personal data that we have. Please contact us using the details
in Part 11 to find out more.

e) The right to restrict (i.e., prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or
purposes.

g) The right to data portability. This means that, if you have provided personal data
to us directly, we are using it with your consent or for the performance of a
contract, and that data is processed using automated means, you can ask us
for a copy of that personal data to re-use with another service or business in
many cases.

h) Rights relating to automated decision-making and profiling. We do not use your
personal data in this way.

For more information about our use of your personal data or exercising your rights as
outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information
Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the
right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to
your relationship with us):
• Name;
• Date of birth;
• Gender;
• Address;
• Email address;
• Telephone number;
• Business name;
• Job title;
• Profession;
• Payment information;
• Information about your preferences and interests.

6. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This
may be because the data is necessary for our performance of a contract with you,
because you have consented to our use of your personal data, or because it is in our
legitimate business interests to use it. Your personal data may be used for one of the
following purposes:

• Providing and managing your account.
• Supplying our products and/or services to you – your personal details are
required in order for us to enter into a contract with you.
• Personalising and tailoring our products and/or services for you.
• Communicating with you – this may include responding to emails, calls or postal
communications from you.

With your permission and / or where permitted by law, we may also use your personal
data for marketing purposes with information, news, and offers on our products and/or
services. You will not be sent any unlawful marketing or spam. We will always work to
fully protect your rights and comply with our obligations under the GDPR and the
Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will
always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the
reason(s) for which it was first collected. Your personal data will therefore be kept for
as long as there is a trading relationship between us. After the end of any trading
relationship between us, we will keep your data for as long as is necessary for the
purposes set out in this Privacy Notice unless you request that we delete it.

8. How and Where Do You Store or Transfer My Personal Data?
Information that we collect may be stored and processed in and transferred between
any of the countries in which we operate in order to enable us to use the information in
accordance with this privacy policy.
This means that your personal data will be fully protected under the GDPR or to
equivalent standards by law.

9. Do You Share My Personal Data?
We may share your personal data with other companies in our group.
We may also contract with certain third parties to provide services to us (e.g.,
marketing, QA inspection, audit, payment processing). If any of your personal data is
required by a third party, as described above, we will take steps to ensure that your
personal data is handled safely, securely, and in accordance with your rights, our
obligations, and the third party’s obligations under the law, as described above in Part
8.

If any personal data is transferred outside of the EEA, we will take suitable steps in
order to ensure that your personal data is treated just as safely and securely as it would
be within the UK and under the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to share certain personal
data, which might include yours, if we are involved in legal proceedings or complying
with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details
of that personal data and for a copy of it (where any such personal data is held). This
is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal
addresses shown in Part 11 below.
There is not normally any charge for a subject access request. If your request is
‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee
may be charged to cover our administrative costs in responding.
We will respond to your subject access request within not more than one month of
receiving it. Normally, we aim to provide a complete response, including a copy of your
personal data within that time. In some cases, however, particularly if your request is
more complex, more time may be required up to a maximum of three months from the
date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection,
including to make a subject access request, please use the contact details given in Part
1 above.

12. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for
example, if the law changes, or if we change our business in a way that affects personal
data protection.
Any changes will be made available on our website as noted in Part 1 above.

JM Crouchen
Director
Rockwood Composites Limited,
Long Road, Paignton,
Devon, TQ4 7BB.
Issue 4 – September 2024